To check your organization's fee structure, navigate to Admin > Commerce > Transfers > Show Fees button.
Fees are broken down into two groups:
1) Service Fees - these go directly to Topscore in order to run our service. They apply to all transactions for your organization, including online payments (credit & debit) and offline payments (check & cash, etc.).
2) Processing Fees - these go to Stripe for online payment processing and only apply to credit / debit payments.
Marking a transaction as 'free' and accepting payments out-of-channel is against our terms of service. We audit on a regular basis to make sure everyone is using the system in a fair manner.
How are fees collected?
For transactions paid via manual payment methods (i.e. bank transfers, checks, and cash), the service fees are calculated, summed, and your card on file will be charged for last month's total on the first day of each month.
For transactions paid via integrated payment processing, the service fee and processing fee are subtracted from the transaction before it is deposited into your bank account.
Are fees charged on refunds?
Both the service and the processing fees are refunded along with the refunded payment.