Help Center and FAQ

What Credit Cards Are Accepted?
TopScore Payments, powered by Stripe, allows for the use of these credit cards: Visa Mastercard American Express Discover See also: How Do Paymen...
Thu, 20 Apr, 2017 at 8:45 AM
How Do Fees Work?
To check your organization's pricing and fees, navigate to Admin > Commerce > Transfers, and click the "Show Fees" button.  Ongoing ...
Mon, 20 Jan, 2020 at 11:12 AM
Processing Refunds
As a site administrator, you have the ability to process refunds for users. The refund feature works for any transactions that involve the transfer of funds...
Fri, 3 Mar, 2023 at 9:41 AM
Subscriptions
As an administrator, you have the ability to create products in your store that can be paid for as a subscription service. A membership, for example, can be...
Mon, 14 Jan, 2019 at 7:53 PM
How to Export Credit Card Payment Reports for Accounting Purposes
Note: the deprecated old export, which was the default up until February 2019, is still available for those organizations that have automated tasks set up t...
Tue, 19 Feb, 2019 at 2:50 PM
Organizational Balance, Monthly Billing, and Charges
We require each of our organizations to have a credit or debit card on file (Admin > Settings > Financial) for our monthly billing process. During...
Thu, 12 May, 2022 at 1:18 PM
Collecting Tax
The Taxes & Fees feature allows your organization to collect additional tax on each sold item.  To add tax for a product, edit the product and click...
Mon, 18 Mar, 2019 at 5:37 PM
User Credits
Site Administrators may grant users credit to be applied to future purchases, either as an alternative to a refunded payment, or arbitrarily (for example, t...
Tue, 21 Apr, 2020 at 9:44 AM