Help Center and FAQ

What Credit Cards Are Accepted?
TopScore Payments, powered by Stripe, allows for the use of these credit cards: Visa Mastercard American Express Discover See also: How Do Paymen...
Thu, 20 Apr, 2017 at 11:45 AM
How Do Fees Work?
To check your organization's pricing and fees, navigate to Admin > Commerce > Transfers, and click the "Show Fees" button.  Ongoing...
Thu, 18 Apr, 2019 at 2:59 PM
Processing Refunds
As a site administrator, you have the ability to process refunds for users. The refund feature works for any transactions that involve the transfer of funds...
Mon, 8 Jan, 2018 at 2:44 PM
Subscriptions
As an administrator, you have the ability to create products in your store that can be paid for as a subscription service. A membership, for example, can be...
Mon, 14 Jan, 2019 at 10:53 PM
Error when updating Financial Settings: "You cannot change `legal_entity[first_name]` via API if an account is verified."
If you are receiving the error: "You cannot change `legal_entity[first_name]` via API if an account is verified. Please contact support@stripe.com if y...
Wed, 21 Nov, 2018 at 1:10 PM
How to Export Credit Card Payment Reports for Accounting Purposes
Note: the deprecated old export, which was the default up until February 2019, is still available for those organizations that have automated tasks set up t...
Tue, 19 Feb, 2019 at 5:50 PM
Organizational Balance, Monthly Billing, and Charges
We require each of our organizations to have a credit or debit card on file (Admin > Settings > Financial) for our monthly billing process. During...
Thu, 7 Mar, 2019 at 6:08 PM
Collecting Tax
The Taxes & Fees feature allows your organization to collect additional tax on each sold item.  To add tax for a product, edit the product and click...
Mon, 18 Mar, 2019 at 8:37 PM